The lack of support of DTS Audio (not even passthrough) for the CX models is really dissapointing . The common problem would be that the video will play alright but the audio will be missing. If you don't find this option, go to the next step. First the the good news: LG’s 2019 premium 4K (and 8K) televisions either already or soon will support HDMI 2.1 inputs, including the much-anticipated Enhanced Audio Return Channel (eARC) feature. Bitrate or Frame Rate is Too High. It is commonly seen in many HD-TV manufacturers like Samsung, LG, Sony etc… The only solution when your TV doesn’t support the video file formats like AVI, MKV is to convert those files into a format that is accepted by your TV. If still unresolved, and if possible, try connecting to a different TV to determine whether or not the issue is with the Blu-ray Disc player. Select On. Xbox set to bitstream Dolby and TV set as digital audio optical with DD output. From LG TV supported file chart above, we can know LG TV can play MKV with H.264/AVC video codec and AAC, Dolby Digital audio codec. A firmware fix is now finally rolling out to B9, C9, SM90 and other models. Turning DTS:X 3D Surround ON Select Settings. Non-4K content is sent to the TV in original format. I have a similar problem with my LG OLED65B6P and Denon AVRX2200W over ARC. MORE: LG 2018 TVs: 4K, OLED, LCD - everything you need to know. 3. You may always connect your source, DVD/Bluray/Console to the receiver and pass the video to the TV, but be careful with with PS5 and XBOX Series X, most of the receivers won't support advanced video functionalities such as ALLM, Freesync/G-Sync and 4K 120fps. It is SO EMBARRASSING to see the "audio in this file is not supported" message in a high-end TV manufactured in 2020 while a cheap LED/LCD LG TV manufactured in 2017 supports DTS … What the viewer can experience discomfort. When connecting LG TV audio output to speakers, remember that some models have 2 RCA jacks for the output of the right and left channels. This guide will help you through problems you may have with the volume on your favorite media, and what your LG Smart TV can do to help. I was told to trancode MKV with DTS to MP4 with AC3 to solve the LG Smart TV MKV playback problem, but I'm not tech-savvy and am looking for a foolproof solution. Today's modern Smart Television from LG does an amazing job and producing clear, life-like pictures, but not being able to hear the music or dialog leaves you with only half the experience. - Works only if above is a version of Windows Media Audio V7. LG 2019 TVs launched with a limitation in HDMI eARC that prevented PCM multi-channel audio from working. - TV supports DTS audio codec when USB/HDMI video file playback offers it. LG's eARC PCM fix There are two ways to get multi-channel audio pass-through via a TV's HDMI eARC port; bitstream or PCM (uncompressed audio). Video file formats not supported by Smart TV may not play properly. However, you need to set the UBK90 to PCM output for all audio. This means you need to connect other DTS devices direct to your AV receiver or Soundbar via HDMI. It turned out that certain models of the Sony Bravia TV couldn’t play DTS encoded audio but it could handle Dolby Digital AC-3 and AAC audio. The optical digital audio out is a fiber-optic cable. We then output the TV’s audio to our 5.1 receiver via HDMI ARC and see whether the receiver receives a 5.1 signal, or if it is downgraded to 2.1. I spoke to LG Support and my issue is that the audio does not work 90% of the time when playing a TV … I just bought a bluray disk which has DTS HD audio and not the once standard Dolby Digital 5.1 and have hit problems. So does LG TV support MKV or what format video LG TV support for USB playback? The troubleshooting steps listed above should resolve your issue. To test for DTS 5.1 passthrough via HDMI ARC, we connect a Blu-ray player to our TV via HDMI and play the 5.1 audio test found on the Spears & Munsil Calibration Disc, outputted via DTS 5.1. Your MKV video may not work if its bitrate or frame rate is higher than the standard value of LG TV. You should be able to identify whether your TV has Netcast or webOS based on the screenshots provided. LG has so far confirmed DTS Virtual:X support for two models in its 2018 Ultra HD TV range: the UK7550PLA and UK6950PLA/B. I also have a CX which indeed doesn’t support DTS as of Client version 5.1.3 (platform version 5.1.1)… I hope the plex team can fix this in the next update. May need to wait for the next version. DTS:X 3D Surround is not available when using the FM radio. LG TVs with Netcast. - Playback of video files stored on the USB storage device that do not support High Speed. - Video files created by some encoders may not be played back. Content comes from Blu-ray, some games consoles and some streaming services. The strange thing is that when I adjust the volume, sound is output via the TV … Short answer is, NO. Select AV Sync Adjust. LG 3D TV HELP!! Adjust the External Speaker slider to the left or right, to help better sync up the audio to the video you are watching. LG UBK90 - Correctly passes DTS audio via LPCM through the LG TV to the Sonos Arc. To better assist you, we suggest that you visit this link. Select Audio output. So, unless I’m mistaken what’s happening here is that the Roku’s audio signal being sent to the receiver over HDMI is merely being passed through to the TV, which is sending the audio back to the receiver via the TOSLINK cable connecting the TV to the AVR. However, when I connect the PS4 to audio receiver directly I am able to get DTS HD Master Audio signal light up in the receiver. The video was playing alright but the audio was missing, and a message appeared on screen saying the audio format was not supported. (*) Note the soundbar/receiver must have an HDMI passthough interface. I am new to home theater systems and I want to make sure that before I buy a receiver for a couple hundred dollars it will be able to support DTS coded MKV files even though me TV does not. 2. Media with higher bit or frame rate than specifications. The TV does not support bitstream passthrough and will only send DD+ through ARC. Hope this information is helpful. LG CX does not have DTS support and does not passthrough DTS of any kind to your receiver or soundbar. Video only is then passed to the LG TV. Supported Video and Audio formats for USB by LG TVs. DTS analogy. The DTS:X decoder available via Sound Unbound is the DTS immersive audio decoder, designed to playback any DTS-encoded content, whether stored locally or streamed to a PC or Xbox Console. A DTS audio file format is not supported by the Movies&Tv app which is why you're unable to play it. In the meantime, I’ve got an Amazon Fire TV whose plex client seems to support everything. While LG TV has poor compatibility with some of the codecs, such as Dolby True Audio and DTS Audio, which will make MKV not playing on LG TV. As soon as the movie starts (DTS-HD) the TV sound and amp go quiet. Press the HOME button. No issue with DTS blue ray. I tried the converting with audio from DTS to mp3/mpeg but the quality of the video dropped immensely even though I chose not … This Smart TV may not be able to play videos created using certain encoding methods. DTS brings spatial sound to the LG G7 ThinQ so audio seems to come from all directions, even overhead.. Problem: when playing a standard blu ray disk I connect PS4 to B9 and then route the audio via eARC to receiver I cannot get DTS HD Master Audio. I get Atmos audio passed to my LG (SJ9) soundbar from my Shield when it is directly connected to the soundbar. Select High Definition Audio Device and select Next and follow the instructions to install it Solution 5: If nothings works, go back to the previous build If you cannot do without DTS or Dolby Access, we suggest you go back to the previous build until Microsoft release a patch or fix to resolve this issue. How to Play MKV on LG TV Those are some typical MKV playback problems occurred on LG smart TV. Under the TV category, select Sound, Display & Sound or BRAVIA Settings. To get Dolby Atmos or DTS:X sound you need metadata encoded content and a whole lot more. For those who buy a higher-end LG TV in 2019, things get much more flexible using the new Enhanced Audio Return Channel eARC feature specified for voluntary support in the new HDMI 2.1 specification. It does not come from DVDs, free to air TV, or 700/1080p streaming. - Does not support AAC Main Profile. It supports 5.1 sound in a subsequent improvement of the system and began to support 7.1 sound. now I moved to Arc and LG B9. In theory a more involving, psuedo-surround sound from their stereo speakers. Note: Connect an audio device to use DTS:X 3D Surround. Without it, you get whatever bass the soundbar can produce – reasonable but not room-shaking. Soundbar does not play any audio from over the air signals. My generation of LG TV doesn’t support DTS audio, only Dolby Digital and DD+. Select this when connecting an audio device that does not support Dolby Surround (Pro Logic) or DTS Neo:6. Problem details: We are able to get all audio from the Apple TV on the soundbar (Netflix, streaming audio or video from computer, etc.) MKV is just a video container, which can be encoded with a wide range of codecs, like HEVC, H.264, MPEG-4, VP9, DTS audio etc. Previously had the same setup with LG TV 32LN530B before upgrading TV size. For Android TV™ models, set the Digital Audio Out settings to PCM. From there you'll see all of the file formats being supported by the Movies&Tv app. What does the technology mean for compatible TVs? Video files stored in a USB device that does not support high speed data transmission may not play smoothly. Take surround sound to go. If your LG TV does not have eARC, then you can pass the HD Audio to your Receiver or Soundbar(*) directly by means of an External Player. It can not be set specifically for DTS tracks vs. Dolby tracks. Due to compatibility issues, not all MKV files with DTS encoded audio will playback properly in Windows movies and TV applications. IT's a shame because I know the KS did support DTS and would play just about any format you sent it. It plays audio signals from the LG TV to the receiver of a home theatre system. In the beginning it seems for me just a annoyance , surely easily to fix , but there's not a cheap solution for this other than spend a lot of money in a new AV Receiver supporting 4K or search for a streaming device like a Nvidia Shield. For the record, DTS audio is passed through ARC OK, but not sure Dolby Atmos is, so may be a limitation to LG's implementation of ARC. They were transcoded by Xbox from DTS to Dolby. From what I see 2019 LG models do support DTS (I know for sure the 55" does). Select Settings > Sound. eARC connection, same setup on Xbox and LG TV set to digital audio ARC passtrough to Dolby. When watching video on an HD television quality and with the support of the DTS sound track, if your TV does not support this format, you will not hear the sound on the TV. No ARC or eARC is required. If your MKV video files are stored in a USB device which does not support high speed data transmission, may fail to play on LG TV. Push the Home button on your remote. Perform the steps below if your audio system isn't compatible with Dolby Digital or DTS.